I hate it when things break. Some may call it planned obsolescence. I, however, am a big believer in keeping things out of landfills. If it can be fixed why throw it out? Or if not reuse it for parts or make it into art perhaps? I know technology is always advancing but I find our culture and obsession with the latest gadgets somewhat troubling on several levels. In other parts of the world I have observed little shops, the size of a closet sometimes, that fix things that here we would simply throw out.
So, I was overjoyed when I read about a new store in town that would not only diagnose what was wrong (for free) but also fix it! UBREAKIFIX, is a franchise. They will literally tackle any device that powers on! In my area, there are a few locations and last summer I visited the one on Westport Avenue in Norwalk. Geek Squad had told me my old PC that seemed to turn on but had no display was not fixable. With little to lose I brought it to UBREAKIFIX, and in a day or so they not only diagnosed it, but also fixed it for a reasonable price.
UBREAKIFIX is not only staffed by skilled technicians, they also exceed expectations for customer service. Recently a friend gave me her older iPhone as my Samsung was literally falling apart. It was great but the phone was popping out of the case backing. Saturday I stopped into UBREAKIFIX and decided to find out how much it would cost to fix it. Steve Gardner, Director of Operations, offered to take it apart for me and try to reassemble it so that it would fit properly. He warned me that it could be the battery, or it the screen might break in the process. To allay my anxiety, he offered to attempt the repair in front of me. He also offered to do it for FREE! To my delight, he succeeded in fixing it. Patiently he figured out to set up my case so that the phone was protected, explained that the tempered glass screen was not compatible with the Otterbox (it didn’t fit). Steve was not only skilled, professional but also gave generously of his time.
UBREAKITFIX can be found at 501 Westport Avenue in Norwalk, CT (203-523-0990) as well as at 115 Old Kings Highway North in Darien. www.ubreakifix.com It’s a great find for me and for you should you be in need! (And tell them Inga sent you !)
Steve Gardner, Director of Operations, UBREAKIFIX, Norwalk, CT